Welcome to Shipwreck Beads Online Customer Support

• Frequently Asked Questions
• Problems seeing images?
• Do your products contain lead?
• Privacy Statement - how we use and protect your information.
• Ordering Information - minimum order info, returns, ect.
• Shipping Information -package tracking, rate info, COD fees, and more.
• Designer Info - metric conversions, color charts, astrological signs, ect.
• Seed Bead Information - beads per hank, size info, ect.
• Customer Testimonials - What our customers are saying.
• Return Policy - Click here to see our Return Policy and download our return form.

ATTENTION CUSTOMERS

If paying via credit card, make sure the billing address you have provided matches the one that appears on your credit card statement.

Here's how to contact us by email:

• Order Inquiries
• Product Information
• Product Suggestions
• General Information
• Tech support
• Shipping info
• Returns
• If you use a web based mail client (yahoo, gmail, etc) right click on the link to copy the address.

If you decide not to use our website to place an order, and send it via email instead. Please do not include your credit card information. For security reasons you should never send any sensitive information via email to anyone. This is why we provide a secure shopping environment on our website. All billing information sent via our website is encrypted using the latest versions of SSL with 256-bit encryption.

Store Hours

Shipwreck Beads is open 9am-6pm(PST) 7 days a week. We are closed in observance of the following holidays. New Year's Day, Easter, Thanksgiving, and Christmas.

Contact us by phone or fax:

1-800-950-4232 for orders by phone
1-360-754-2323 for general information and store hours
1-360-754-2510 for fax orders

Here's how to reach us by mail:

Shipwreck Beads
8560 Commerce Pl. Dr. NE
Lacey, Wa 98516

Employment Opportunities @ Shipwreck Beads

Interested in a career in the bead industry, and live in the South Puget Sound area? Download and print out an application today. Bring it in to the store, or send it in by mail to the above address. Application Part 1 Application Part 2