Re: RE: Shipwreck Beads Order # *******
April 1, 2008 8:54:24 AM PDT
I must say your website and response to my order are excellent. I also like the flat rate for shipping! PLUS I found these four kinds of beads in my search for just the right off-white bead for a project. It is mysterious to me that this color and size of bead is so hard to find.

Keep up the good work!

Loretta

Re: RE: order # *******
March 22, 2008 11:45:05 PM PDT
HELLO TRINA!!!
thank you so much for your attention! i L-O-V-E the beads that i got from shipwreck! <please feel free to quote me!> thank you so much for your prompt attention to my account. I will make sure that shipwreck is my first and foremost source for the best beads on the internet. Please, how do i order your catalog?
I WANT MORE MORE MORE AND MORRRRRRRREEEEEEEEEEEEEEEEE!!!
thanks again for a wonderful internet shopping experience!
xoxox
esther.

Re: Shipwreck Beads
Thu, 28 Feb 2008 12:53:40 -0500
I really appreciate you doing that for me. It's service like this that keeps me shopping with you. It's so nice to know that I'll get a REAL PERSON answering my questions and not a STANDARD FORM LETTER reply.
Keep up the good work and thanks again,
Leslie

Happy Customer
February 11, 2008 2:12:21 PM PST
Thanks for the quick delivery; my order arrived today.......it was exactly the type of chandelier earring I was looking for.....with the loops a little bit apart from each other. The speedy delivery made a good impression on this first-time customer. .....Lily

Re: Shipwreck Beads
January 17, 2008 7:48:27 AM PST
Dear Trina,

Thank you so much for this level of customer service! That is so very rare in this world today. Yes, please ship 3rd day FedEx. My fear was the shipping would exceed the product cost, which I have found with some other second rate suppliers. This is my first experience with Shipwreck Beads and so far it is a very positive one. Thank you again for your attention to detail and commitment to quality customer service. Perhaps you can forward this to your manager so he/she is aware that you are absolutely on top of things? Have a Blessed day there in the wonderful state of Washington and I look forward to receiving the shipment as well many re-orders in the future!


Sincerely,

Samuel

Re: Thank You, Great Service
January 2, 2008 10:01:18 PM PST
Hi!

I have received the products I ordered today in good condition. I am very pleased with the items and your service is wonderful! I'm looking forward to doing more business with you in the future.

God bless you!

Anna

Re: Shipwreck Beads, Order *******
December 31, 2007 2:49:07 PM PST
You are just wonderful! I received those today, much to my amazement. Thank you so much!
Tammy

Re: shipwreck beads
December 12, 2007 7:14:58 AM PST
Thanks so much. Your customer service has been awesome! I will continue to buy from you guys often!!! Thanks again
Amy

Subject: RE: Order
November 28, 2007 10:26:45 AM PST
Tommy,

Your promptness and courtesy is much appreciated! Actually, I knew what I was selecting and the cost but I think this kind of customer service is great, and seldom found!
Pat

Subject: just some comments
November 25, 2007 10:26:57 AM PST
Everyone at Shipwreck:

I just wanted to drop you a line and tell you how awesome your company is! Everyone who helped me with my order was very kind and very patient. I couldn't believe how fast my order came- especially with the holidays. I loved how everything was packaged- all very safe in its own little compartment. The beads I ordered are even better then I had anticipated- so much detail on the Peruvian Ceramic... Also, I had expected some price changes from the catalog because of the way the world is today, and there were some, but they made my purchases cheaper. I love your catalog. It is my favorite book. I flip through it a lot and always find something new, including inspiration. I've recommended it to all my beading friends.

I can't wait until I get paid so I can order more!

Thank you so much,
Mandah
Livingston Mt

Subject: Status of order
August 20, 2007 1:46:58 PM PDT
I just received it, thank you for getting back to me. I would also like to add that aside from being very pleased with the quality of the merchandise that I ordered, I was so impressed with your packaging methods. I am use to getting an order in a box that could store a refrigerator with a mile long sheet of bubble wrap, 140lbs. of Styrofoam popcorn all nestled in 130 sheets of crumpled paper and my order consists of 1 pendant, It is ridiculous. I wish other companies would follow suit! I look forward to doing more business with you.

Stephanie

Subject: Order
August 20, 2007 6:49:53 AM PDT
Hello, I am Happy, my order arrived perfectly!!!
Thank you!!!


Heidy

Subject: Shipwreck Beads
July 14, 2007 11:29:51 AM PDT
To Whom It May Concern: I just received my order today (*******) and was thrilled. I felt that your service was quick, my beads were packed and protected-very well, and my order was complete. This was a no nonsense kind of transaction for which I am very grateful. I couldn't be more pleased with your service and products. Thank you. Patti

Subject: Shipwreck Beads
June 8, 2007 11:57:37 AM PDT
Hi, Trina-

Just wanted to confirm that I did in fact need the UPS 2 Day shipping on my order. Thanks so much for double checking, though...GREAT customer service!

Thanks again, Julia

Subject: international order
May 16, 2007 5:04:47 PM PDT
Good morning Rob,

Thanks for the reply. The package arrived about half an hour after I sent you the email!

Everything was fantastic!! I've been progressively buying small amounts from alot of different suppliers, to sample for my business, but you're range and prices just blows the rest of them out of the water! The delivery was even quicker than some have been from Australian businesses! Products are great, thanks again.

Regards

Karen

Re: Shipwreck Beads
April 24, 2007 7:42:00 AM PDT
Thank you very much Trina—I appreciate your response and you can count on my business in the future.

Nancy

Re: Order*******
April 13, 2007 9:57:31 AM PDT
Tommy, Thank you for such a prompt response to my request. This is just another reason why I continue to order my bead needs thru your company as opposed to your competitors. You are so efficient, prompt as well as customer service friendly.

Re: Shipwreck Beads
March 10, 2007 11:20:39 PM PST<
Hi Trina,

We are really impressed- our order arrived last week and took about 5 days from your end.

Everything was great- thanks heaps for us. We are really happy using express post and will place another order at the end of this month.

Thank you for all your assistance- talk to you soon

Regards

Deb & Spider

Re: First order
February 22, 2007 7:31:33 PM PST
Hello Trina, I have just received my first order from you and I am very pleased with what I have received. The colour of the beads I chose are just right. So next time I will order larger quantities. The only thing that was wrong, was the silver chain that I ordered was a bit tarnished in places. But I think I can sort that out. Now I can't wait to start using your beads! Kind regards Leonie

RE: my order
Feb 3 08:51:37 2007 Have received my order today. I am delighted with my beads and would like to thank you. Regards Caroline

Re: attn Tommy
December 27, 2006 5:05:28 PM PST
ank you so much tommy.....in all of the years that i have bought beads from shipwreck you have been the most professional one i have worked with...greatly appreciated...i hope glenn knows what he has.....in fact when i see him again i will mention it...thank you so much...peace...kyork

RE: Shipwreck Beads
December 19, 2006 9:26:00 AM PST
You Rock – I’m thrilled to have found your web-site. I’ve been using Fire Mountain for years (shhh – don’t tell J) and your prices are much, much better as is your selection. I put a note on my order but could please make sure I’m added to your mailing list – I’d love a catalog. Thank you again and have a wonderful holiday!

Cindy

Re: Shipwreck Beads
Thu, 14 Dec 2006 06:24:12 -0800 PST
Thank you Sandy. I feel like there's really a person behind this order who cares a bit. That means a lot.

Another Happy Customer
December 5, 2006 10:27:40 AM PST
"First of all, I must say that this is excellent customer service and I really appreciate it. Dealing with online services is very anonymous and typically they would have processed the order, added the $20.00 and been done with it. I absolutely appreciate you taking the time to clarify these details. You have made a positive memorable customer experience with this customer and I will be swayed to shop Shipwreck beads before any other vendor."

FW: Item Quantity December 4, 2006 3:04:06 PM PST
Hello Sandy, Thanks so much for your wonderful help. Now, I'm really relieved from your reply. Shipwreck Beads really have efficient, understanding and excellent staffs, especially you, Sandy. You really make me feel like ordering more and more. Regards, Lynn

Re:shipwreck beads December 3, 2006 1:00:44 PM PST
Thank you so much for changing the order to ground and saving me money, this personal touch is why I love shopping with your company. have a wonderfull holliday season. Leah

shipwreck beads! November 6, 2006 4:07:12 AM PST
Hello James, the order was waiting for me when I got home Friday. Also I´m so very pleased that you were able to ship everything that I ordered. Everything looked great and I´ll be back for more some day, for sure. Thank you! Anna

OMG! November 3, 2006 8:09:17 AM PST
It was FABULOUS!! When I walked in the door, I was like "OMG!" The sales person was like "Now, breathe!" It was pretty funny! Because we were both on a budget, we spent the first several hours just looking and making down where the beads were that we liked. We then had lunch in the Cafe (yummy), and went back to finish up looking. About 4, we decided we had better start picking, as you guys close @ 6. I am SO proud of myself - I did not go over my budget, although it would have been REALLY easy to! My friend went over about $30, but that's okay. I've been using the beads I got, and am enjoying them! I'm a little bummed that the Precosia (?sp) crystals I got were red when I got home - they looked black in the store. That's okay, though - I like red, too!

I can guarantee you we'll be taking a road trip there again soon! Perhaps after the Christmas season, as long as it's not snowing!

Thanks for your directions, too - it wasn't hard to find - just followed the signs! “

-Elizabeth :-)

Order Received so fast! October 19, 2006 5:50:32 AM PDT
Just wanted to say thank you for the swiftness that my order was shipped and processed in! Great Job! You guys are great!

Julie

Re: Shipwreck Beads October 18, 2006 2:29:15 PM PDT
Thank you again for your excellent service! I will be looking forward to recieving my order.

yours, Paula

RE: shipping October 17, 2006 7:45:22 AM PDT
Dear Rod, A big Thank you, I have a very happy 8 year old, who was delighted, and surprised to recieve her beads today in the post. Such fabulously efficient service, we wil definately be back! Best Regards, and thank you once again.

RE: Order October 17, 2006 6:59:33 AM PDT
I love ordering from shipwreck it is the only place I go for anything I need for my business.

Michelle from www.lazydayzbookmarks.com

RE: shipwreck beads September 7, 2006 9:56:34 AM PDT
Just wanted to thank you for your help with my order James! It arrived yesterday and I'm thrilled! I love the fact that the price list breaks down the cost per item. I'm very happy with the service I've received!!

Allison

Subject: Good Morning Date: September 5, 2006 9:04:13 AM PDT
say there....i love your store!!! I could easily spend 4 hrs in the store......shoot the first time i went there i spent one hour in the first isle......man...you guys have so much beads you even lined your entryway with the beads....i just want to let you all know i apprecieated all the help when i was there... say open up another store more North K? Think about it.. owell just a thought... Thanks again...Love your Store!!

Subject: Your high quality of beads and service! Date: September 4, 2006 11:40:08 AM PDT
I keep purchasing your beads and am very satisfied from the high quality. We here in Haifa, Israel are getting used to buying through the web. I brought your wonderful catalog to the embroidery class I attend , and finally, after showing your beads and the way they are packed, my teacher, Irit , made an order. We are all quite impressed by the variety of sizes, shapes and colors and the way they are organized in the catalog. Keep up the good work !

Tirza.

Subject: RE: Shipwreck Beads order #! Date: August 2, 2006 9:16:18 AM PDT
Re the sale extension - oh believe me I noticed! ;-)

I was sitting there with the newsletter in front of me yesterday going 'beads or groceries, beads or groceries?!!!' Well I need to lose some weight anyway, so the grocery store will just have to compromise! ;-)

Keep up the great work - you're a super bunch of people to deal with and I've been happily recommending you to everyone for the past 2 years or so now!

Have a great day also!

Best wishes, C.

Subject: thanks! Date: July 22, 2006 7:57:24 AM PDT
To All at Shipwreck Beads ~

I received my order last week, and it is great. I always wait till I am up north in WA to buy at your location and this is the first time that I have ordered online.

Now, my “bad habit” is even worse!

You guys (and gals) are always the most efficient and friendliest around!

Thanks!

Lisa

Subject: Re: Order number###### Date: July 11, 2006 2:34:07 AM PDT
Thanks a lot Tommy...

I just wanted you to know that the charm had a huge success and many many people are wearing them now on their wrists suede leather.

Now you will hear from us when we baptise our child :-)

Cheers and thanks for everything. I wish all businesses were as professional as you.

Kostas & EIrini

Subject: Re: order#....! Date: June 18, 2006 4:38:20 PM PDT
Thank you for sending the charms out so quickly. I greatly appreciate your superb customer service--something that seems hard to find with most businesses these days.

Regards, Ebba

Subject: Another Happy Customer....! Date: Fri, 12 May 2006 12:04:09 -0700 Hi everyone at Shipwreck !!!

I'm so happy, just had to send a thankyou and compliment to Tommy.

Just wanted to tell you I got my order in record time. (4days?) Everything arrived ok and they are just beautiful!!! I'm so impressed, especially having items that noone else in town has!! The catalog is just mind-blowing, its awesome!!!

Hopefully, $ pending , I will place another order in Summer or early fall. I'll ask for you!....Tommy!! You're my new Bead Boy!!! Kidding!

So, thank you very much, Love Lori Bead Addict and Bead Obsessed!

Subject: 5 Stars !! Date: April 27, 2006 7:37:13 AM PDT
So bright. So shiny. Must Have More.... If you value your sanity and your finances, try to avoid this place. It sucks you into its vast cavern of treasures and people have been lost for days trying to find their way out again. I'm like a little kid wanting to fill my hands with candy and dropping it all to reach for something better but do I ever learn my lesson? Nope. Its a sickness.

Robin H.

Subject: Thanks!! Date: April 19, 2006 10:59:37 AM PDT
Hi Guys Just to let you know my last order arrived safe and sound and I am very pleased with the beads, just fabulous! So thanks from a very happy customer, I will be back in due course for more of your great products. Thanks & Regards Joanne from New Zealand

Subject: your catalog Date: April 10, 2006 10:14:02 AM PDT
I just received you catalog in the mail, and.....WOW!!! I can't wait to sit and choose a whole bunch of stuff!!! You guys do an amazing job, and I look forward to doing loads of business with you in the future!

Nancy

Subject: WOW Date: March 1, 2006 8:40:15 AM PST
WOW! I received my order the next day. Your company is awesome! Thanks! Michelle

Subject: Re: or# Date: February 28, 2006 7:53:29 AM PST
Thank you so much for your prompt response and wonderful service! I have received my beads in a very timely manner and I am very happy with your business. I will definitely be ordering again and telling my friends about your web site. Thank you again Gail

Subject: Just a comment Date: February 27, 2006 18:25:14 PM PST
To Glenn and all,

Wonderful, up-beat, helpful staff. Shipwreck has gotten so much bigger from its Mud Bay days, yet it still feels friendly & relaxed as in the old days. CONGRATULATIONS to all for that! I am proud of what youv'e accomplished over all these years!! I am glad I can say that I knew Shipwreck- then AND now.

Your Admirer, Di

Subject: customer praise! Date: February 15, 2006 8:25:44 AM PST
Hi,

Just wanted to tell you how happy I am with your site. I have already ordered from you, BUT

the fact that you have a Wishlist AND a Shopping cart is terrific. I have done my shopping to the wishlist, and as I have the $$$$, I will transfer items to the shopping cart. But the great thing is, it allows you to do the preliminary shopping when you have the time.....and buy when it is convenient. I have never visited another bead site where I can do this. Everything goes into the shopping cart, which forces you to eliminate items if you can only order x amount at one time. Frustrating.

THANK YOU!

And so now I have another question. How long does the wishlist stay on there? Fire Mountain's shopping cart disappears after 30 days. Does this happen to yours also? I visit the other ones, but I will defer my shopping to your site because of that wishlist. If you also carry an item, I will buy it from you.

Can you handle another compliment? I LOVE the fact you break down the price per item. Anyone elses's site, you have to do the math. I really think that this encourages sales also....it's all spelled out for you right there. I APPRECIATE THAT SO MUCH! It's not that I don't want to do the math...it's just that I am limited when I get the chance to shop on the web. You give us all the answers up front.

So, that's it for now. I hope you pass this on to people who deserve to read it....tell them it's a great site that works well for the customer.

Appreciatively,

Bunny

Subject: Thank you for such Wonderful Service Date: February 9, 2006 7:20:27 PM PST
Just a quick note of appreciation to all you hard working people at Shipwreck beads. Even though we are at the opposite end of the globe, downunder here in Australia, you were so very quick at processing my order in less than 5 days! That is better than great service and I thought it would be nice to send an email to give you some feedback congratulating you all on how good your company is. I have passed your goodwill onto beading friends here and hope this results in even more business for Shipwreck beads. You really are the best and easiest to order from and your website is very user friendly indeed! Thank you again and kindest regards Christine

Subject: New Order Date: January 20, 2006 2:03:00 PM PST
Hello Trina,

Thank you for sending my last order so quickly. I very much appreciate the service that you and Shipwreck Beads, in general, offers.

I have attached another order. I would appreciate having the order billed to my visa and sent to my address as shown on the attachment.

Hope you have a pleasant weekend.

Thank you, Madelein

Subject: Shipwreck Beads Date: January 18, 2006 3:42:05 PM PST
Hi Trina,

Got your order yesterday and I will definately be ordering from you in the future. Everything I got is just wonderful - now to make into jewelry.

Thank you for your prompt delivery of my order.

Be Safe, Paula P

Subject: Fwd: Shipwreck Beads Date: January 12, 2006 9:51:31 AM PST
Hello, I received my order yesterday morning right away to my door, without stopping at the customs. All the items are in an excellent condition and exactly as I expected. Congratulations for mixing so good the czech glass beads (colours and sizes variety) and for the really good price for the furnace beads.

Be sure of hearing from me soon....

Maragkaki

Subject: Comment Date: January 11, 2006 10:57:06 AM PST
Customer Service,

This is my first order with your company. I recently purchased your catalog and I am very impressed with it (I've already figured out another order) I've been beading for at least 6 years and have 6 other catalogs. I like the way yours is organized and the products. I'm eagerly awaiting my order. (Don't forget my free beads as indicated in your ad).

Sincerely,

Shari

Subject: Shipwreck Beads Date: December 14, 2005 1:52:20 PM PST
Dear Sandy,

Thanks for getting in touch. Everything was perfect, thank you. I love ordering beads on line and have to restrain myself. I'm addicted:)

Happy Holidays, Lyn

Subject: FW: Shipwreck Beads Date: December 5, 2005 11:26:31 AM PST
Hi Beth – I just wanted to tell you, I went down to Shipwreck on Saturday and I have to say, not only was I completely impressed with the store in general, but the staff was amazing!! Soo friendly & helpful...like going to Nordstrom’s, but actually better. So, that’s all…I just wanted you to know they’re doing a fantastic job!!

Have a beautiful day,

Melanie

Subject: FW: Shipwreck Beads Order Date: December 5, 2005 8:40:50 AM PST
Dear Sandy, I recieved the beads today! Thank you so much for all of your work. You have been a pleasure to work with and very sweet. Thank you again, Rebecca.

Subject: RE: Order Date: November 28, 2005 12:55:09 PM PST
My beads arrived already - YIPPEEEE! Thanks for the super-fast and courteous service. Never fear - I will be back for more!

Thanks again for the superior service!

Nancy

Subject: FW: My great cataloge Date: November 11, 2005 7:24:26 AM PST
I absolutely love your catalog I can't wait to start picking out my order. Thank you Dorothy

Subject: FW: my order Date: November 11, 2005 7:32:41 AM PST
This is my first time ordering with you guys. I have received my order and I am very happy with the beads. The quality is perfect and so is the price. I was very reluctant about ordering them online, but I am so happy I did. Thank You Cecilia

Subject: FW: Shipwreck Beads Date: Mon, 31 Oct 2005 17:51:54 -0800 (PST) Wow!!...Sandy....I needed you last year. Your are truly a life saver. I knew if I could find someone who worked with beads they could tell me quickly what they were. I have to laugh cause I finally was able to find the daisy glass spacer the other day......daisy glass spacers...you wouldn't think that would be hard to find. I got my order from Shipwreck today....and I am sure I will be make another soon. Thanks you so very much for your help.

You have made a truly greatful friend.

Wishing you the best, Sweetpea from Texas

Subject: INCREDIBLY GREAT SERVICE!! Date: October 31, 2005 6:15:55 AM PST
It seems I had just placed my order, and there it was on my doorstep this afternoon!! Thank you!!!!! You are the BEST, and I am very happy with my products.

Sincerely,

Andrea

p.s. Reminds me of the Bugs Bunny cartoons where he places an ACME order, walks outside, and gets it from the mail truck moments later :)

Subject: FW: Order ******** Date: October 24, 2005 11:26:40 AM PST
Customer Service:

Received order initial order place w/Shipwreck Beads Number: *******

Order arrived in excellent condition. Quality of items had me staring at them for quite some time.

Will continue using Shipwreck for future needs.

Thank U! ! !

R.

Subject: FW: Order ******** Date: October 19, 2005 5:54:57 AM PDT
To Whom It May Concern:

I just wanted to say THANK YOU!! I put my order in on Saturday and recieved it Tuesday afternoon!! Monday was a holiday, I think your customer service is phenomenal!! Thank you again, Im so excited!!

Polly

Subject: Order ******** Date: October 14, 2005 8:19:31 AM PDT
WOW! I got my order today! Great customer service, thanks so much! Can't wait to get home and play with my new beads!

You are great!

Brenda

Subject: Re: Order ******** Date: October 10, 2005 11:33:10 AM PDT
Stephen,

Thanks so much for helping me save a little money. I really appreciate the great customer service!

Jennifer

Subject: FW: Order ******** Date: October 3, 2005 9:02:01 AM PDT
I did receive my order - it was delivered promptly and was correct. Your employees who helped over the phone were courteous and very helpful. I will use your company again. Thank you - Colleen

Subject: WOW! Date: September 29, 2005 8:01:21 AM PDT
It seems every time I order from you my products improves! Isn't that nice! I love the small sparkles. You should see the great glittery stuff we are whipping out for the holidays! YUMMY! Thanks for the check back!

Gay

Subject: FW: Order Date: September 28, 2005 11:55:53 PM PDT
Hi Rod,

Just wanted to let you know that my parcel arrived safely and I am absolutely delighted with the beads. The quality is excellent and you seem to stock unusual and different items which I haven't seen anywhere else.

Thanks so much

Terri

Subject: FW: Order ******** Date: August 11, 2005 5:43:16 AM PDT
Hello Rod

I am writing with regard to the replacement beads for my order, and would like to thank both you and Sandy. Your promptness in attending to my emails and keeping me informed as to the progress of the matter provided peace of mind and a sense that all your customers are important to your company. As you had advised the replacement parcel arrived within a week of your response.

Thankyou once again for your wonderful service.]

Regards Anne

Subject: Order ******** Date: June 29, 2004 12:44:46 AM PDT
Hi Rod and Melody and whoever else works there,

Have received this order, And finally the one that was sent surface mail. (order number ******) Thanks for your help with getting that one to me a little cheaper. Also I would like to thank you, or whoever sent the 2004 Catalogue. It is wonderful. Such gorgeous photos. And the new building looks nice. But now I can see all the beads that previously did not find easily in the online searches and the temptation is horrendous!! LOL. Any way, Just wanted to say thank you for the great service we get from Shipwreck.

You all deserve a big pat on the back. Rosalie

Subject: Customer Appreciation Date: June 28, 2004 9:22:40 AM PDT
Melissa,

I called you Saturday afternoon and left a message to let you know that the order arrived at the Civic Center in Oak Ridge exactly as you promised; everything was there; my husband was totally impressed that the shipment made it such a distance in so short a time; and he now thinks Shipwreck Beads is the greatest. Thanks so much for working this out and getting my beads to me on time.

Judy Fritts

Subject: Happy Customer Date: Thur, 10 June 2004 08:33:12 -0700 Dear Cres,

Hello. How are you ? The rainy season has come here in Japan. How is in Lacey? I really appreciate your very kind reply. Your work is very thoughtful and quick. All in my office are so happy to work with you .Thank you very much. If you are fine, could you introduce yourself ? We would like to know about you because you are nice person. If you feel it is nonsense , I apologize for that. We are looking forward to hearing from you soon. Have a nice weekend. Sincerely yours, Wakana

--

Subject: Satisfied Customer Date: Wed, 09 June 2004 11:23:34 -0700 Cres,

Wow! Thank you Cres for the wonderful customer service. I work at a large wholesale Nursery that sells, trees, annuals, perennials you name it. We would love to offer this simple very satisfying service of confirmation to our customers, but can't seem to keep up with it! How do you guys do it, I know you are always busy! Thanks again, Patte

--

Subject: Happy Customer Date: Tue, 25 May 2004 13:09:34 -0700 Anna,

I stopped by your store yesterday and i have to say, the staff was AWESOME!! They knew where everything was and were extremely friendly, they went out of there way to give me the best customer service that I have ever received. Once again THANK ALL OF YOU!

--

Subject: Re: Order number Date: Fri, 14 May 2004 10:17:44 -0500 Thank you Melissa. Package arrived yesterday and I am trilled as usual with my beads! Jane

Subject: order Date: Mon May 17, 2004 11:36:25 AM US/Pacific Thank you! I really appreciate how quickly y'all get the orders shipped! Lisa

Subject: RE: bead order Date: Mon May 24, 2004 9:33:31 AM US/Pacific Thanks...ya'll rock

Subject: Website Date: April 19, 2004 13:21:01 PM US/Pacific I HAVE to tell you that this site is wonderful and your customer service help is extremely friendly and professional. I have been pleasantly surprised

Rebecca

Subject: I LOVE this company Date: Feb 16, 2004 13:21:01 PM US/Pacific Thank you for your consistent, professional, wonderful help and products. What a GREAT company! - -

Subject: Orders Date: May 9, 2004 I can't wait to get my beads! Wonderful website, great selection, very easy ordering. Thank you!

Anne

Subject: No Subject Date: March 25 2004 06:42:01 AM First, I would like to thank you for the changes and improvements on the website. I'm there now, dreaming.

Amber

Subject: COOL Your website was easy to use and surprisingly fast even with my slooooow isp. Thanks - Joyce

Subject: Satisfied customer Date: March 5, 2004 08:51:01 AM US/Pacific

Hello Cres, Thank you for your help. You have excellent customer service – both over email and phone!

Subject: Website Orders Just wanted to drop you guys a quick note to let you know the new website is WONDERFUL!!!! It's so much easier to search for things on it now! Keep up the great work over there!

Sincerly, Mandie

Subject: Website Orders Date: Wed July 30, 2003 13:21:01 PM US/Pacific Dear Patti,

Thanks for this info, and would you please share my compliments with the rest of your staff on your efficient and helpful customer service. I had to call twice to ask questions (I'm not an experienced beader!) and send an Email question. I received prompt, courteous, and accurate service in each instance, which is not my typical internet shopping experience.

Your prices are hard to beat which gets the customer in the door. But good customer service is the only guaranteed way to keep them coming back.

Best Regards,

Subject: Website Orders Date: Fri June 06, 2003 13:21:01 PM US/Pacific I just wanted to let you all know that I LOVE your new website ordering. And the ability to track my order from the website is WONDERFUL!! Thanks for great customer service and quick shipping too. For these reasons your company is one of my most favorite places to shop for my beading needs. Today I would, say your number 1 on my list. Kudos!!!!!!! Sincerely,

Subject: FW: Thank You Date: Wed, 16 April 2003 Good Morning, Just yesterday, I decided to call you or rather your store, and I just had questions. I did not want to order, no specific idea of what I wanted, just wanted to ask some questions about products that I was interested in. I have since then figured out that Shipwreck Beads is a very large company. I bypassed your name in the Bead and Button magazine so many times because it just did not sound like a name of a bead shop, to me anyway, that would have high end beads, or even interesting beads. I had the idea that it was going to be second rate, poor quality merchandise, and I am truly sorry, but I cannot tell you how I came to that conclusion, as I know that Bead and Button is a top-notch magazine, and a great resource. To end this finally, I got a representative at the 800-950-4232 number at about 2.p.m Iowa time, or a bit later, and her name was Patty. She not only exuded enthusiasm, in a professional way, to have me call as a customer, but with every question I asked, she answered seriously, with competence, and with an intent to deliver information that was as detailed as could be. I had already ordered your catalog, but she told me more about it, and the web-site, also giving me some hints on how I would get a 15.00 credit towards the first purchase I make, to offset the 10 dollars I had paid for it. She also went on to explain that if my order was over 50 dollars, then shipping would be free. I am relatively new to beading, but I know that the things I have received so far have been always that total and more, and the times I have been unhappy, I have just taken the loss of shipping. Just now I was looking, out of habit, at another site, for some seed beads, and actually kind of forgot to go to yours. I did, and you had them, and that will save me a 6.50 shipping fee on a 30.00 order, as this other site only sold seed beads, and I could think of nothing else they had to make that shipping fee worthwhile. So........All I want to say is thank you, and to commend your company and especially Patty on helping me yesterday. It turned the corner for me on where I will order, as the more I look into your site, I keep finding things, like the antique pewter. Again, just thank you, and I look forward to the catalog. I am excited and really happy to see that there is this kind of great quality help and kindness towards customers.

Subject: Re: Shipwreck Beads order ****** Date: Wed Dec 18, 2002 03:21:01 PM US/Pacific Hi Casey, They arrived last night... LOVELY :) I have this urge to run around the block waving them over my head and yelling, "LOOK!!" well... not really ;P but I'm super pleased. Merry Christmas,

PS I have already devoured the catalogue once... yikes!

Subject: Re: Shipwreck Beads Order ****** Date: Wed, 26 Feb 2003 17:03:03 EST Dear Melissa, I want to thank you personally for taking care of my lost order. I appreciate your professionalism and taking the time to talk to UPS and Glenn regarding this matter. I look forward to my new shipment of beads and will continue future orders with a wonderful bead company. Thank you,

Subject: Awesome website!! Date: Tue, 18 Feb 2003 10:45:39 EST Hello I have been looking for a bead supplier like yours for months! You have the most awesome selection of beads I have ever seen. I am looking forward to receiving my order. I am sure I will be back for more in the future! Kind Regards,

Subject: Re: Happy New Year from Shipwreck Beads Date: Fri, 3 Jan 2003 19:43:55 EST Dear Staff,

Happy New Year to you also. You are my favorite bead site.

Sincerely,

Subject: Re: Happy New Year from Shipwreck Beads Date: Thu, 02 Jan 2003 13:20:38 -0600 Dear Staff,

Happy New Year to all of you too! I just went to your site today and took note of all the new changes, I think they are all great. Afterwards checked my email and here you were...I especially like the enlarged pictures! I can see more...Thanks!

Subject: Re: Shipping Date: Fri, 27 Dec 2002 18:26:46 EST Dear Tracy,

Thanks so much Tracy for your immediate response. It is such a pleasure to do business with a company like yours. When I was on vacation last month we stopped by your store and I was totally awe struck with the selection you have and how helpful and friendly your people there were for me. I'll be working on putting together my order shortly to send off, and anxiously wait for it to come back to me. You have such nice products.

Again, Thank You so much for your promptness and help.

Subject: Kudos Date: Mon, 30 Sep 2002 11:08:48 -0700 Hi Tracy Thank you for everything. You and your company are fantastic and quicker than most companies. I just want to let you know, I appreciate all your hard work.

Subject: RE: bead order Date: Justin-- I just want to compliment you and Shipwreck on your magnificent customer service. I was so pleased to call today and get such friendly and willing support--and also get my order delivery faster. You upgraded me to UPS 3 day and it should arrive on Vashon by Thursday at the latest. I’ll be spending a happy weekend making bracelets. You guys are the greatest.

Subject: RE: FWD: FW: customer questions Date: Hi Kristen, Thanks so much for your prompt reply. Only one out of stock when I ordered so many discontinuing and sale items is pretty good! I appreciate the information you provided me. I have already told one friend about your site...and I will be telling many more! Good customer service is always encouraging, especially for those of us that hesitate to buy on-line!

Subject: RE: Do you have anything like this Date: Tracy, Thanks for getting back to me so quickly. I have to compliment you on your service. No other bead business customer service rep has even come close. I am totally impressed.

Subject: RE: Shipwreck Beads Date: Hi! yes, I got it the very next day! I sent that e-mail off and the next day kind of wondered if you had received it, and when I got home there was the bead in the mail. INCREDIBLE! you guys are so super-fast I just could not believe it. Thank you!

Subject: RE: Help Date: Melissa, Thank you for the prompt reply. This is my first order with your company. You are definitely customer service oriented...I will always check you first. I will place a new order for the other spools. Thanks again for your prompt attention...you have won my loyalty!

Subject: RE: reg: shipping costs on order and more Date: Hello casey, Thank you so much for your timely and informative reply. I had not expected such wonderful customer service and I am very pleasantly surprised. So thank you again and yes, you did answer all of my questions. I look forward to getting my packages in the mail, you have a wonderful web site as well, I’ll definitely be coming back for more beading materials in the future! Thank you,

Subject: RE: Shipwreck Beads order #5***** Date: Thank you! You guys are the greatest! Love your products, your catalog, your service and your people! Thanks,

Subject: RE:Comments Date: Happy New Year! Thanks, as always for your wonderful customer service--it’s just a PLEASURE to deal with Shipwreck Beads.