Frequently Asked Questions
We are happy to announce that after many months of work, our new website has arrived! Our new system integrates website, showroom, and sales systems into one, with a new customer experience and a host of new capabilities. Along with these new capabilities comes new workflows for our employees as well as for online shopping. You can now log in to manage your account, including looking up previous orders, managing addresses, and payment methods, making payments on N30 invoices, adding new authorized buyers to your account, and much more! To ease our migration into this new platform, please read the following FAQ before you place an order to make sure your first order goes as smoothly as possible.
Q: Do I still use the same customer number to place orders? A: The customer numbers from our previous system won't transfer to our new system. A unique ID number will be assigned; however, in most cases, you will log in by your email address. When calling in, a salesperson will look you up by your name or create a new account.
Q: Will I be able to access my orders from the previous system? A: Unfortunately, no. After decades of creating and patching our custom software, data migration to the new system is not feasible.
Q: What if I have a question on one of my orders from the previous system? A: We will keep the old system up for inquiries, but no transactions or changes will be possible once we go live.
Q: How about your item numbers, have they changed? A: Item numbers have not changed. However, some items will now have separate SKUs for package size. One for the factory put-up and one for the retail quantity. For example, 11SB109 is still a half kilo of 11/0 Black seed beads, but now there is also a hank record 11SB109R.
Q: Are there still quantity breaks? A: Yes! Most items will have multiple price levels so that you can save by buying more! Since the retail record and the wholesale record are different part numbers, purchasing many retail hanks will no longer bring the price down to the wholesale bag. If you want the best price per piece, our wholesale bags are the best deal.
Q: What if you are out of wholesale bags, can I get the retail for the wholesale price? A: Unfortunately, we cannot offer retail items at wholesale prices. If the wholesale SKU is out of stock, that price will not be transferable to the hank SKU.
Q: Can I still use my Newsletter number for free shipping? A: Yes! Your newsletter number is still valid for free shipping.
Q: How about the discount I used to get for military/wholesale/tribal/VIB, etc.? A: At launch, we will honor the discounts from the legacy system. Some adjustments will likely need to be made as we learn our new system.
Q: I don't see an item on your new website that I purchases previously. A: If a search is not bringing up the item on our site, give us a call or drop us an email and we will take a look. Often this will mean it has been discontinued, but it doesn't hurt to look.
Q: Is my order going to be delayed because of the new system? A: We have every hope to hit the ground running at launch, however as we all know, computers do not always work as planned, and training never quite prepares you for the reality of live sales. We will make every effort to keep up with our workload, but a bit of delay as we fine-tune our workflows should be expected.
Q:Is your new web site"secure"?
Yes. Shipwreck Beads is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure. The personal information you provide, including your credit card information, is secured using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.
Q: Is there a minimum order amount?
Yes. If you've been beating yourself over the head trying to figure out where the submit order button is, check to make sure that your order total is over 15.00. Phone orders, faxes and emails under $15 will be accepted but are subject to a small order handling fee of $4.00 in addition to normal shipping rates.
Q: What do all of these abbreviations on the site mean? What is a PC, ST, and HK?
Here at Shipwreck Beads we use a variety of industry standard abbreviations in our product listings. The most common ones are included below:
- PC = piece
- PPS = piece per string/strand
- EA = Each
- ST = string or strand (except when used in a part number. eg. 6ST409. ST in a part# refers to our selection of Gemstone Beads)
- HK = hank(seed beads)
- GM = gram
- OZ = Ounce
- MM = millimeters
- SE = set
- PR = pair
- RD = Round
- CZ = Czech
- FC = Fire Polished
- DIA = Diamond Shape
- SB = Seed Bead
- FT = Feet
- GA = Gauge
- DK = Dark
- LT = Light
- S/L = Silverlined