Ordering Information


MINIMUM ORDER

Our minimum order is only $15.00! The submit order button will not appear for orders under $15. Phone, fax, and email orders under $15 will be accepted but are subject to a small order handling fee of $4.00 in addition to normal shipping rates. If the order total is over $15 and the submit order button is not showing in your cart please call 1-800-950-4232 for assistance.

Returns

If you have received damaged and/or missing items please contact us within 48 hours of receiving your order. You can reach us at 1-800-950-4232, press 1 for Customer Service, or you can e-mail returns@shipwreckbeads.com. Please have your invoice and item numbers available so that we may review the order with you.

We accept returns on merchandise if the following applies:

  • *Items are in original packaging or stringing
  • *In full quantity ordered
  • *Within 30 Days of receiving
  • *Any shipping discounts received on the original order will not be credited in a return.

The following items are not returnable unless defective: Books, Videos, beading software, discontinued items, closeout items, or special order items. Please include a copy of your invoice with the return form so we may quickly and accurately process your return.

SALES TAX INFORMATION

  • * Current local sales tax rate is 9.4 percent.
  • * Washington State residents are required to pay our local sales tax on orders shipped to Washington State addresses unless they have a Washington State resell certificate on file with us.
  • * Out of state resellers permits are not valid for tax exemption in Washington State. Out of state sales tax exemption is no longer valid. All point of sale transactions are subject to sales tax.
  • * As of Jan 1 2019 Washington State no longer offer sales tax exemption for out of state residents. For more information please go to: https://dor.wa.gov/taxes-rates/retail-sales-tax/sales-no

BACK ORDERS & SUBSTITUTIONS

  • * We are proud of our 92% fill rate on orders. Occasionally, due to circumstances beyond our control, some items may be temporarily out of stock
  • * Items not received on your orders are NOT on back order.
  • * If you would like to check availability of an item before placing your order please call 1-800-950-4232.
  • * If you would like us to substitute please let us know exactly what to substitute and we would be happy to accommodate.
  • * Prices and inventory availability are subject to change on a daily basis. You will be notified within 24 hours of any changes in product availability.

CREDIT ON FILE

Occasionally when an order is returned you will end up with a credit on file with us. If you would like a refund check instead simply let us know and we will issue you a refund check immediately. Credits will be applied to your next order. Please let us know if you have a credit on file with us.

OPEN ACCOUNTS

We offer 30 day net terms on approval of credit. Fill Out A Credit Application and fax it back to us. 360754-2510. Fast approval! For more information contact our accounting department at 360-754-2323.

INTERNATIONAL CUSTOMERS

  • *We accept wire transfers, credit cards and checks.
  • *Please pay in US funds.
  • *Your order will be sent the fastest and most economical method.
  • *UPS , USPS and FedEx are available to most international destinations.
  • *Please keep in mind that your package will take longer to arrive as it usually has to go through customs and needs clearance time.
  • *All international orders will be sent out with a "Beads for Craft Use" declaration for the full order value.

PAYMENT METHODS

  • *Visa
  • * MasterCard
  • * American Express
  • * Discover/Novus
  • * Money Orders
  • * Net Terms with pre-approval
  • * Purchase Orders provide the original copy and contact phone number of party responsible for payment. Purchase orders accepted only if pre-approved for Net terms or payment method is included.
  • * Oh yeah, Cash too!